Sunday-Thursday and Saturday: Open 9:00am - 9:00pm Friday: Open 3:00pm - 9:00 pm

Etiquette

  • Here at Her Avenue Salon and Spa we pride yourself with giving our clients the best service and treatments. We take away all your worries and concerns let us indulge you on a blissful day of pampering and relaxation. Her Avenue Salon and Spa is all about you! We aim to provide you with the highest standards of service and personal care, in the most professional environment so you will return and recommend us again and again.

Don’t be late. It’s a human trait to dislike waiting, and it’s rude to keep people waiting. If you’re more than a few minutes late, don’t be offended if you get short shrift or if you lose your appointment altogether. Being late happens, but take responsibility when it’s your blunder. Just as you would hope the stylist or salon would call you if they are running behind, it’s always OK to call the salon to let them know you’re going to be late.

Bring pictures of the haircuts and styles you admire. Show your stylist what you have in mind, but be prepared to accept it if the answer is no. Expect your stylist to explain (clearly) why the look you want isn’t possible or realistic for your hair, then move on to discuss what is possible, and make sure you both understand and agree on the desired outcome.
Tell the stylist how much time you want to spend styling your hair each day. If 10 minutes tops is what you want, don’t ask for a style that takes longer than that. • Know what the services you’re requesting cost! As a client, you should ask what the price is for the work you want done when you book the appointment. Do not wait to ask until the end of your service or just “guesstimate” the cost based on what you paid at another salon—you may be in for an unpleasant, awkward surprise!

Speak up, but do so in a kind courteous manner. If you want something, ask for it, but don’t be insulting or imperious. As the client, you should expect a gracious level of customer service, but it’s also your responsibility to be gracious in return. Believe us, salons know which clients are unreasonably difficult or downright mean—you don’t want to be on that list!
If you’re happy with the service, tip your stylist. A gratuity of 10–20% is the norm in the salon industry, and is customary for a job well done. Stylists remember clients who tip well, and doing so will earn you points down the road, perhaps when you need to make a last-minute appointment with your stylist to prep for an unexpected interview or other event.

Don’t try to become your stylist’s BFF (best friend forever). Chances are you see your stylist on a regular basis, and may even discuss some personal details of your life, which might lead you to think that you can become friends outside of the salon environment. Don’t do it. Keep it professional, so that if a problem crops up, it won’t be awkward to address it with them.

Only use your cell phone if truly necessary. Even if you don’t want to chat with your stylist, it’s rude to spend your time in the chair making phone calls, texting, or responding to emails that can wait. Sooner or later, this will interfere with the stylist’s work and you can’t blame them for that.